Quality

Quality Policy

Our quality policy is to provide continually improving services to customers and business partners through well defined and effective processes.

We strive to create seamless integration, coordination and transparency within the organization. Our endeavor is to have an integrated team of dedicated professionals striving to take the company to very top through Quality management.

Quality Assurance

A partnership with RSB Technologies means that the quality of your outsourced information is assured. All our facilities are monitored by quality assurance engineers.

QA records are maintained and routinely reviewed to assure optimum performance and reliability of all systems and procedures.
Procedures and the ongoing development of efficient processes designed to eliminate error are part of our normal routine. Strict adherence to these procedures is a requirement at RSB. Measurement of error rates and productivity numbers are maintained through periodic assessment and appraisals.

Communication and continuity are paramount to success in this business. Customer feedback is taken very seriously at RSB.
We are following and adhering to the following international quality standards at RSB.

  • ISO 9001:2015
  • SIX SIGMA Standards
  • HIPAA for MT
  • CMM level 3 for Software Development
  • Quality ISO 9001 Certification.
  • Highly scalable resources

We utilize the Six Sigma metric, methodology, and philosophy.

Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company’s operational performance by identifying and eliminating “defects” in manufacturing and service-related processes.

RSB is working towards the highest level of maturity along the widely established Capability Maturity Model (CMM) developed by the Software Engineering Institute at Carnegie Mellon University. This allows for the continuing evolution of software development methods.
RSB recognizes the need to keep our human resources at peak value. Continuing education is provided for our employees.

Security

RSB knows the need for content and process security. We have a multi-layered system in place and constantly monitor all aspects to ensure state-of-the-art protection.

Personal Security, through data awareness and physical inspection.

  • Data Security, Rights and non-copying media restriction.
  • Network security and administration maintained by Network Engineers.
  • Disaster Recovery System. Planned single and multi point failure.
  • Access Security, User IDs and Rights.
  • Process Security, IDs and Rights.
  • Confidentiality agreement is part of our routine.
  • Business Continuity Plans – Continuously updated.
  • Physical Security, Anti Virus and Denial of service.
  • Your content is safe with us.